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Exciting 8 Year Work Anniversary for Pauline Lloyd

Pauline Lloyd.jpeg

We are celebrating with Senior Renewals Advisor Pauline Lloyd, as she reaches her 8 year work anniversary with Swansway Group. Before joining Swansway Group Pauline had a successful career with Wedgewood Potteries and in other finance roles, before making the career switch to join Swansway Group. We asked her to explain her role for us and tell us what has kept her motivated for the last 8 years.

“My role is all about building relationships with customers. It’s not just about point of sale here at Swansway, we want to make sure that the customer continues to enjoy their vehicle throughout their ownership. It can be a nice surprise for some customers when we call them, just to make them feel welcome and know that we are here to help them.

I really enjoy making the calls when it is time for a customer to change their car – it’s really exciting talking them through all their different options! Engaging with different people every day is what makes this job so varied and interesting.”

Great to hear Pauline! Congratulations once again.